Privacy Policy
At BOTTEGA VOLO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.
Last updated: November 2025
Information We Collect
We collect personal information to help process your orders, improve your experience, and comply with legal requirements. The types of information we may collect include:
- Personal details: name, email address, phone number, billing and shipping address
- Payment information: processed securely through our payment provider (we do not store your full credit card details)
- Order history: products purchased, order totals, and delivery preferences
- Account information (if applicable): username, password, and saved preferences
- Device and usage data: IP address, browser type, pages visited, and cookies (to improve site performance and analytics)
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders, including payment and delivery
- To communicate with you about your order, delivery status, or inquiries
- To send marketing communications (only if you’ve opted in)
- To improve our website and personalize your shopping experience
- To comply with applicable laws, including alcohol sales regulations and tax requirements
Consent
By using our website or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this policy.
You can withdraw your consent at any time by contacting us at orders@bottegavolo.com subject to legal or contractual restrictions.
Sharing Your Information
We only share your information when necessary to operate our business or fulfill your order, such as:
- Shopify: our e-commerce platform, which securely manages checkout, payments, and order fulfillment
- Payment processors: to securely handle payments
- Shipping providers (e.g., Canada Post, Uber): to deliver your order
- Email service providers: to send updates and communications
These partners may store or process your information in Canada or the United States. We ensure that they maintain appropriate data protection and security standards. We do not sell, rent, or trade your personal information.
Data Retention
We retain personal information only as long as necessary to:
- Complete your transactions
- Comply with legal obligations (such as record-keeping under alcohol sales laws)
- Resolve disputes or enforce agreements
You can request deletion of your information at any time by contacting us.
Cookies and Analytics
Our website uses cookies (small text files stored on your device) to:
- Keep your shopping cart active
- Remember your preferences
- Analyze website traffic and performance
You can manage or disable cookies through your browser settings, but certain site features may not function properly without them.
Marketing & Communications
If you opt in to receive emails or newsletters, we may send you updates about new products, events, or promotions. You can unsubscribe anytime by clicking the “Unsubscribe” link in any email or by contacting us directly.
Protecting Your Information
We use industry-standard security measures to protect your personal data, including:
- SSL (Secure Socket Layer) encryption for all transactions
- Restricted access to sensitive information
- Secure data storage on Shopify’s servers
- While we take every reasonable step to protect your data, no system is 100% secure. You share information with us at your own risk.
Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Withdraw consent for marketing or data processing (where applicable)
- Request deletion of your information, where permitted by law
To exercise these rights, contact us at ciao@bottegavolo.com
Third-Party Links
Our website may include links to third-party sites (for example, social media, delivery services, or partner brands). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The latest version will always be posted on this page, with the “Last updated” date indicated above.
Contact Us
For questions or concerns about this Privacy Policy or how we handle your information, please contact us by e-mail ciao @bottegavolo.com or by phone 416-531-8818 (during business hours).
